UK Service Terms and Conditions for Hammersmith Man And Van

These Terms and Conditions set out the basis on which Hammersmith Man And Van provides moving, transport, loading, unloading, and related relocation services within the UK. By placing a booking, the customer confirms that they have read, understood, and agreed to these terms. These conditions are designed to create clarity around the man and van service process, payment obligations, cancellation rights, liability limits, and waste handling responsibilities. They apply to all domestic and commercial bookings unless otherwise agreed in writing. References to “we”, “us”, and “our” mean the service provider, while “you” and “your” mean the customer or person arranging the service.

Our services may include one-off item transport, partial or full property moves, collection and delivery of goods, furniture relocation, loading assistance, unloading assistance, and associated labour. The exact scope of work will depend on the booking details supplied by the customer and the vehicle, crew size, and time booked. Any additional services requested on the day are subject to availability and may result in extra charges. The customer is responsible for ensuring that all information provided during the booking process is accurate, complete, and updated if circumstances change. Failure to do so may affect performance, timing, and pricing.

By using our Hammersmith man and van services, the customer acknowledges that these terms form a legally binding agreement governed by the laws of England and Wales. Nothing in these terms affects any rights the customer may have under applicable consumer law. If any part of these terms is found to be invalid or unenforceable, the remainder will continue in full force. These terms are intended for service use and do not create any partnership, employment, or agency relationship between the parties.

Booking Process

Bookings are normally made by providing service details, including the collection and delivery addresses, access conditions, preferred date and time, item description, estimated volume, and any special handling requirements. We may ask further questions to assess the suitability of the job and to provide an accurate quote. A booking is not confirmed until we accept the order and, where required, receive any deposit or prepayment requested. Quotes are based on the information supplied at the time of enquiry and may be revised if the actual job differs materially from the original description.

The customer must ensure that the premises are accessible and that the items to be moved are ready for loading at the agreed time. This includes arranging parking where required, securing permits if necessary, and making sure that items are suitably packed or protected unless packing has been expressly included in the booking. The customer must inform us in advance of any heavy, fragile, valuable, or hazardous items. We reserve the right to refuse items that are unsafe, illegal to transport, or not disclosed before the move.

Timing estimates for a van and man service are provided in good faith, but arrival and completion times can be affected by traffic, weather, loading delays, access issues, and other events beyond our control. Where a booking is scheduled by the hour, the clock may start when the team arrives at the agreed address or, if delayed by the customer, when the team is ready to begin. Additional time, waiting, or extra stops requested by the customer may be charged at the applicable rate. If the service cannot be completed because the customer has not prepared the goods or access, we may still charge for the time spent.

We may cancel or refuse a booking where the customer has provided misleading information, where the job poses a safety risk, where suitable access cannot be obtained, or where the service requested falls outside our capabilities or legal obligations. In such cases, any prepayment may be refunded only to the extent required by law and after deduction of reasonable costs already incurred, where permitted. We may also subcontract part of the work to another suitably qualified provider, but we remain responsible for the overall service unless stated otherwise.

Customers must be present or make an authorised adult available at both collection and delivery points unless we agree a different arrangement in advance. If keys, codes, or instructions are required, they must be supplied promptly and accurately. We are not responsible for delays caused by missing keys, incorrect addresses, blocked entrances, lift failures, parking restrictions, or inaccurate loading instructions supplied by the customer. We may leave a site if continued waiting becomes unreasonable, but such departure will not remove the customer’s payment obligation for work already performed.

Our team will handle goods with reasonable care and skill. However, it is the customer’s responsibility to ensure that fragile items are packed properly and that furniture, appliances, and electronics are prepared for transit where necessary. Unless expressly agreed, we do not dismantle or reassemble items, disconnect utilities, or perform specialist installation work. If the customer requests assistance beyond the agreed service, we may decline or charge an additional fee depending on the nature of the task and the time involved.

Payments

Payment terms will be stated during the booking process or in the confirmation. We may request full payment in advance, a deposit, or payment on completion, depending on the nature of the job. Unless otherwise agreed, all prices are quoted in pounds sterling and may be subject to VAT where applicable. The customer must pay the full amount due without deduction, set-off, or withholding unless required by law. Any bank charges, failed card fees, chargeback costs, or payment processor reversals caused by the customer may be recovered from the customer where lawful.

If the job extends beyond the original estimate due to customer-requested changes, waiting time, access delays, or additional items not included in the original booking, we may apply an increased charge. This applies equally to a moving van service or a simple collection and delivery job where the workload materially changes. We will normally explain any additional charge at the time it becomes apparent. If the customer disputes a charge, they must raise the issue promptly and in good faith so that we can review the matter.

We may suspend or decline further services where payment is overdue or where previous invoices remain unpaid. Ownership of any goods or materials supplied by us does not pass to the customer until payment has been made in full where such retention is lawful and applicable. In the event of non-payment, we reserve the right to pursue recovery of outstanding sums, including reasonable costs of collection and legal expenses, subject to applicable law.

Cancellations and Amendments

Customers may request to cancel or amend a booking, but the amount refundable will depend on the notice period given and any costs already incurred. Where a cancellation is made with sufficient notice before the agreed start time, we may provide a full or partial refund depending on the circumstances. If the booking is cancelled at short notice, or if the team has already been dispatched, arrived, or commenced work, a cancellation fee may apply. Such fee is intended to reflect reserved time, fuel, labour, and administrative costs.

If you need to reschedule a man and van booking, please notify us as soon as possible. We will try to accommodate a new date, but availability cannot be guaranteed. Any revised booking may be subject to updated pricing if the scope, distance, crew size, or duration changes. Where a customer repeatedly amends bookings or fails to provide accurate information, we may require prepayment for future jobs or decline further reservations.

We may cancel a booking if we are unable to provide the service because of vehicle breakdown, staff illness, severe weather, road closure, legal restriction, or any other event outside our reasonable control. In such circumstances, we will seek to notify the customer as soon as reasonably practicable and may offer a new date or refund any sums paid for work not carried out. Our liability for cancellation will be limited to refunding the affected service amount only, unless otherwise required by law.

Liability and Insurance

We take reasonable care in carrying out every Hammersmith Man And Van job, but our liability is limited as set out below. We are not liable for loss or damage arising from inaccurate instructions, poor packaging, inherent defects in items, or the customer’s failure to disclose special handling needs. We are also not responsible for wear and tear that is normal in transit or for minor cosmetic marks that occur despite reasonable care, unless caused by our negligence.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to that, our total liability in connection with any booking shall be limited to the amount paid or payable for the specific service giving rise to the claim, except where a higher limit is required by law. Customers are encouraged to maintain their own insurance for valuable, fragile, or irreplaceable items, especially where the items are packed by the customer.

If a claim for damage or loss is made, the customer must notify us as soon as reasonably possible and, where practicable, before the goods are unpacked or altered. Supporting evidence such as photographs, item descriptions, and purchase details may be requested. We may need reasonable access to inspect the items and the circumstances of the claim. Any claim not reported promptly may be difficult to investigate and may be rejected where delay has prejudiced our ability to assess it fairly.

Waste Regulations and Prohibited Items

Where our service includes disposal, clearance, or removal of unwanted items, the customer must ensure that all waste is described accurately. We operate in compliance with applicable UK waste regulations and will only transport or dispose of waste in line with lawful requirements. The customer must not place prohibited, hazardous, explosive, toxic, asbestos-containing, medical, or illegal materials into our vehicle unless we have expressly agreed and are legally able to handle them. The customer remains responsible for declaring the nature of any waste before collection.

If waste is collected as part of a man and van service in the UK, the customer may be required to provide proof of lawful origin, accurate contents, or other information needed for compliance. We may refuse any item or load that we reasonably believe to be unsafe, improperly declared, or non-compliant with waste law. Where the customer has misdescribed waste, failed to disclose prohibited materials, or caused us to incur extra costs in handling or lawful disposal, the customer will be responsible for all resulting charges, penalties, and losses to the extent permitted by law.

Any transfer, disposal, or recycling service is provided on the basis that the customer has the right to dispose of the items concerned and that the items are not subject to third-party rights, tenancy restrictions, or legal retention. We reserve the right to separate, sort, or reject waste items where required for safety or compliance. If a booking involves clearance from rented premises, shared buildings, or managed sites, the customer must ensure that permissions and building rules are complied with. We do not accept responsibility for breaches caused by the customer’s instructions or omissions.

Customer Responsibilities

The customer is responsible for preparing the items and premises so that the service can proceed safely and efficiently. This includes protecting floors where necessary, ensuring pets and children are kept away from the work area, and making sure that goods are packed securely for transit. The customer must notify us of any stair access, lift restrictions, narrow entrances, low ceilings, or other conditions that may affect movement of items. Failure to provide such information may result in delays or extra charges.

The customer must not request unlawful conduct, unsafe lifting, or the transportation of items that are stolen, counterfeit, or otherwise prohibited. We may refuse to handle items that appear unsafe or illegal. The customer also undertakes to indemnify us against losses, claims, fines, or expenses arising from the customer’s breach of these terms, inaccurate declarations, or unlawful instructions, except where such losses are caused by our negligence or breach of contract.

Where our crew assists with loading or unloading, the customer confirms that the goods are suitable for manual handling and that the destination can receive them without unreasonable risk. If specialist equipment, additional labour, or a larger vehicle is needed because the job differs from what was originally described, we may adjust the service and charge accordingly. We will make reasonable efforts to discuss the options, but operational decisions made to protect staff, vehicles, or property may be final.

Complaints, Force Majeure, and General Provisions

Any complaint should be raised promptly so that we can investigate and, where appropriate, offer a practical remedy. We aim to handle issues fairly and in a reasonable time, but any remedy will depend on the facts, the terms of the booking, and the extent of any proven loss. No complaint will entitle the customer to withhold payment for undisputed amounts. A failure by us to enforce any right on one occasion does not waive that right in the future.

We are not responsible for delay or non-performance caused by events beyond our reasonable control, including severe weather, accidents, strikes, road closures, fire, flood, government action, epidemic restrictions, or significant disruption to transport networks. In such cases, our obligations may be suspended for the duration of the event, and we will seek to resume the service or agree an alternative arrangement when reasonably possible. If the event continues for an extended period, either party may be entitled to cancel the affected booking without further liability, subject to any lawful charges already incurred.

These terms may be updated from time to time to reflect operational, legal, or regulatory changes. The version in force at the time of booking will apply to that booking unless otherwise agreed. If there is any inconsistency between these terms and a written booking confirmation, the confirmation will prevail to the extent of the inconsistency. No variation shall be valid unless agreed by us in writing. The customer should retain a copy of the terms for their records.

Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising under or in connection with these terms, except where consumer law provides otherwise. If any provision is found unlawful, the remaining provisions shall continue in full effect, and the invalid provision shall be treated as modified only to the minimum extent necessary to make it lawful.

By booking Hammersmith Man And Van, the customer confirms acceptance of these terms in full and agrees that the service will be provided on the basis described above. The parties intend that the contract be interpreted fairly, reasonably, and in line with applicable UK law, with due regard to consumer protection, payment obligations, safety, and lawful waste handling.