Privacy Policy
Hammersmith Man and Van Privacy Policy
This Privacy Policy explains how Hammersmith Man and Van collects, uses, stores and protects personal data about its customers and website users. It applies to all Hammersmith Man and Van customers and prospective customers within our service area, including individuals, households and businesses that request quotations, make bookings or otherwise interact with us.
Hammersmith Man and Van is committed to handling personal data lawfully, fairly and transparently, in accordance with the UK General Data Protection Regulation and the Data Protection Act. This Privacy Policy should be read together with any terms of service or booking terms that may apply to the services you use.
Data Controller
For the purposes of data protection law, Hammersmith Man and Van is the data controller in respect of the personal data described in this policy. As data controller, we decide why and how personal data is processed and are responsible for ensuring that such processing complies with applicable data protection laws.
Personal Data We Collect
We only collect personal data that is necessary for us to provide our services, manage our business and comply with legal obligations. The categories of personal data we may collect include:
Identity and contact details, such as your name, title, billing address, collection and delivery addresses, and city or area of residence. Booking and service information, such as details of the move or transport job, access information for properties, special handling instructions, dates and times of bookings, and records of services provided. Communication records, such as enquiries, complaints, feedback and correspondence you send to us by post or through online forms, and records of our responses. Payment and transaction information, such as payment confirmations and transaction references relating to services you purchase from us. Technical and usage information, such as information about how you access and use our website, including basic device and browser information, pages visited and the time and date of visits. This may be collected through cookies or similar technologies, where permitted by law.
We do not intentionally collect special categories of personal data, such as health information or data revealing racial or ethnic origin, unless you choose to provide such details where they are strictly necessary for us to accommodate particular service needs, such as access requirements.
How We Collect Personal Data
We collect personal data in several ways, including:
Directly from you when you request a quotation, make a booking, contact us with an enquiry, provide feedback, or communicate with us in any other way. Automatically when you visit or interact with our website, through the use of cookies and similar technologies that help us understand and improve how our website is used. From third parties, where relevant and lawful, such as referral partners or platforms that you use to find man and van services, when they pass your details to us so we can provide the requested service.
Lawful Bases for Processing
We only process personal data where we have a valid lawful basis under data protection law. Depending on the circumstances, we may rely on one or more of the following lawful bases:
Contract: To take steps at your request before entering into a contract, and to perform a contract for services with you. For example, we use your contact details and service information to provide quotations, manage bookings, carry out moves and process payments. Legal obligation: To comply with legal obligations that apply to us, such as record keeping, accounting and responding to requests from regulatory bodies or law enforcement. Legitimate interests: To pursue our legitimate business interests in a way that is proportionate and respects your rights. This includes managing our relationship with you, improving our services and website, administering and protecting our business, handling complaints and disputes, and maintaining appropriate insurance. Consent: Where required by law, we may rely on your consent, for example for certain types of marketing communications or the use of non-essential cookies. Where we rely on consent, you can withdraw it at any time.
How We Use Personal Data
We use personal data for the following purposes:
To provide and manage our man and van services, including processing enquiries and bookings, planning and carrying out moves, and communicating with you about your service. To manage payments, fees and charges, and to collect and recover money owed to us. To respond to your enquiries, feedback and complaints, and to provide customer support. To manage our relationship with you, including notifying you about changes to our terms or this Privacy Policy. To operate, maintain and improve our website, services and customer experience. To protect our business, property, staff and customers, including for fraud prevention, security and resolving disputes. To comply with legal and regulatory requirements, including record keeping and responding to lawful requests.
Data Sharing and Processors
We may share personal data with third parties where necessary for the purposes described above, always on a lawful basis and with appropriate safeguards.
We may share personal data with:
Service providers acting as data processors that provide services to us, such as information technology providers, website hosting, customer management systems, payment processing, document storage and administrative support. Professional advisers acting as processors or separate controllers, including accountants, lawyers, insurers and auditors, where needed for advice, insurance or legal compliance. Other third parties, where required by law, in connection with legal proceedings, or to protect our rights, property or safety or those of our customers or others.
Where we use data processors, they are only allowed to process personal data on our written instructions, must keep the data secure and must not use it for their own purposes.
International Transfers
Where personal data is transferred outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect the data, in accordance with data protection law. This may include using standard contractual clauses or ensuring that the recipient is in a country recognised as providing an adequate level of data protection.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements.
In general, we will keep customer and booking records for a period that allows us to respond to queries, manage our relationship with you, deal with any disputes or claims and comply with our legal obligations. After the relevant retention period has expired, we will securely delete or anonymise the data so that it can no longer be associated with you.
Data Security
We take appropriate technical and organisational measures to protect personal data from unauthorised access, accidental loss, alteration or disclosure. These measures include restricting access to personal data to staff and service providers who need it for legitimate business purposes, and implementing appropriate physical, electronic and procedural safeguards.
While we strive to protect your personal data, no transmission of information over the internet or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping any passwords and access credentials confidential.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include the right to:
Access your personal data and receive information about how it is processed. Rectify inaccurate or incomplete personal data. Erase your personal data, where there is no good reason for us to continue processing it. Restrict the processing of your personal data in certain circumstances. Object to processing based on our legitimate interests, in certain circumstances, including objection to direct marketing. Data portability, by receiving certain personal data in a structured, commonly used and machine readable format and having it transmitted to another controller, where technically feasible and where the processing is based on consent or contract and carried out by automated means. Withdraw consent, where we rely on your consent to process your personal data. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
If you wish to exercise any of these rights, we may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights.
Complaints
If you have concerns about how we handle your personal data, you are encouraged to contact us so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
